Troubleshooting Blackboard Login Issues

If you cannot login to Blackboard using your KCKCC Email (aka. Campus Email) then please proceed with these troubleshooting steps.

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Step 1 - Clear Extraneous SSO Sessions

1:

Click this link on the login page to clear any extraneous SSO (Single Sign On) sessions:

SSO Error?


2:

Try to login again using the button:

Sign in with KCKCC Email

If you see the "Pick an account" screen which shows up if you have previously logged in,
rather than clicking on one of the emails listed (even your own),

Click on:

+ Use another account

Then enter your email and continue to sign-in.

If you do not see the "Pick an account" screen just enter your email on the "Sign in" screen and continue to sign-in.

If this does not work proceed to "Step 2"

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Step 2 - Access Blackboard via Email SSO

1:

Go to the KCKCC Public website:

https://www.kckcc.edu/



Login to your KCKCC email

If you cannot login to your KCKCC email proceed to "Step 3".


2:

If you can login to your email go to another tab in the same web browser and access the Blackboard login page:

https://myclass.kckcc.edu

Click the button:

Sign in with KCKCC Email

This should take you into Blackboard via SSO (Single Sign On) since you are already signed in to KCKCC email in the web browser.

If this does not work proceed to "Step 3"

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Step 3 - Firefox Private and Chrome Incognito

If you know how to run Firefox in Private Mode or Google Chrome in Incognito Mode, do this and go through Steps 1 and Steps 2 again.

If you do not know how to run Firefox in Private Mode or Google Chrome in Incognito Mode proceed to "Step 4"

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Step 4 - Report the Login Issue

Report the login issue to Information Services