FAQ for the KCKCC Online Course System (Blackboard Learn)


Click on a link in the index to move to the place in the page with details on the topic.


Important Links for Students

Fixing Online Course (Blackboard Learn) Problems - General "Do It Yourself" Troubleshooting

Getting your ID and password for WebAdvisor, Student Email, and Online Classes (Blackboard Learn)

I Forgot My Password

I Want to Change My Password

Accessing the Online Course System

Viewing Courses Available

Web Browsers - List of Supported Browsers

Word Processing Software - Microsoft Office, OpenOffice, and RTF

Viewing PowerPoints - Microsoft PowerPoint Viewer and OpenOffice

Test Your Web Browser

Minimum Requirements for Your PC, MAC or Notebook Computer

Creating PDF Documents on a PC Using DoPDF

Creating PDF Documents on a MAC

If using IE7 or IE8 Minimize Browser Caching

When taking a Quiz / Assessment / Test Only Have One Web Browser Open

Fixing "Navigation to the webpage was canceled" Errors in Internet Explorer

Browser Security: Why Can't I see the Video? Why Does Nothing Happen When I Click on a Link?

Finding your Student Email Address

Getting a Screenshot on a Windows PC

Getting a Screenshot on an Apple MAC

Tegrity Video Will Not Play

What Software Do I Need for an Online Class

Copy and Paste Issues

Course Messages - Email for Your Online Course

How to View Assignment Grades in a Course

View Courses Enrolled In Using WebAdvisor

How To Get More Help








Important Links for Students


The following links can also be accessed from the KCKCC Public Web Site:

Online Classes

WebAdvisor

MyDotte

For help with Online Classes (Blackbaord)

Contact Online Education Services

Phone: 913-288-7479  |  Helpdesk ticket: http://helpdesk.kckcc.edu  |  In person: 2nd floor main campus library




Fixing Online Course (Blackboard Learn) Problems - General "Do It Yourself" Troubleshooting


Since the online course system (Blackboard Learn) is available 24 hours a day and it is not possible for KCKCC to provide 24 x 7 real-time support. Here is a list of things you can do to troubleshoot problems on your own.

1:

Make sure you are using a web browser supported by the online course system (Blackboard Learn).

The following web browsers are supported for use with the online course system:

  • Microsoft Internet Explorer
  • Firefox
  • Google Chrome
  • Safari


2:

Test your web browser to see if it is set up to support all content available in Blackboard Learn.

See the following link for information on how to run the browser test:

Test Your Web Browser

3:

Restart the computer. Many people leave their computers on 24 hours a day. This is OK but after an extended period of time some things may stop working correctly. A fresh restart will often clear up a lot of "little" problems.

4:

Try switching Web Browsers. For example if you are having issues using IE then try switching to Firefox, Google Chrome, or Safari.

Often a particular issue is related to a specific browser. If this is the case then changing browsers can resolve the issue.

5:

Try what was causing the problem on another computer such as one at the office, school or public library or just another computer that you have available at home.

6:

If none of the above solves your problem submit a ticket or call us for help.

How To Get More Help



Getting your ID and password for WebAdvisor, Student Email, and Online Classes (Blackboard Learn)


The same ID and password is used for WebAdvisor, Student Email and Online Classes (Blackboard Learn). WebAdvisor is used to obtain, change and reset this password.

To get your password access WebAdvisor and click on the "New to WebAdvisor" Link.

This will initiate a process in which you need to provide your "Last Name" and "SSN".

After submitting this form your "User ID" will be displayed.

You will then select an outside email address that you have provided KCKCC which will be used to send you a temporary password. The email should arrive promptly. If you do not see it in your in-box check your spam folder.

Once you receive your temporary password use that along with your "User ID" to login to WebAdvisor.

Upon logging in to WebAdvisor you will be prompted to change this temporary password to your permanent password.



I Forgot My Password


If you have forgotten your password you can reset it by using the "New to WebAdvisor" link.

The following link provides detailed instructions:

Getting your ID and password for WebAdvisor, Student Email, and Online Classes (Blackboard Learn)



I Want to Change My Password


The same ID and password is used for WebAdvisor, Student Email and Online Classes (Blackboard Learn). WebAdvisor is used to obtain, change and reset this password.

If you can log into WebAdvisor and you want to change your password you can do the following to change it:

Log into WebAdvisor and click the "CHANGE PASSWORD" Tab. Follow the instructions to change your password. Once changed, this will be your new password for WebAdvisor, Student Email and Online Classes (Blackboard Learn).

If you have not yet obtained your WebAdvisor Password see the following:

Getting your ID and password for WebAdvisor, Student Email, and Online Classes (Blackboard Learn)



Accessing the Online Course System


To get to the login page for online classes (Blackboard Learn) go to the KCKCC Public Web Site at:

http://kckcc.edu

Then go to the "Online Classes" link found on the upper right of this page near the search box.

You can also get to this page directly by using the following URL:

https://myclass.kckcc.edu

You can log in to the online course system prior to the 1st day of your class but links for your class will not appear until the 1st day (start date) of your class. If you would like to preview the online course system, you may use the test student account.

To use the test student account, use the following log-in information:

Username: 1234567

Password: abc123

Once you are logged in, click the link for the course - "ONED-0000 Demonstration Course" - to enter the class.

After entering the course click on the "Course Content" link on the left of the page. There you will see sample content for an online course.



Viewing Courses Available


Courses Available can be viewed from the KCKCC Public Web Site:

http://kckcc.edu

Then go to:

Programs -> Course Offerings -> Class Schedule -> Search WebAdvisor

You will now be on "Search for Sections" page in WebAdvisor.


Using "Search for Sections" to View Available Online Classes

On the course search page you must select at least 2 criteria such as a "Term" (IE. "Fall 2014 2nd 8 Weeks") and a "Location" (IE."On-Line").

Selecting "Fall 2014 2nd 8 Weeks" and "On-Line" will show you all on-line courses that are available starting the 2nd 8 weeks of the fall semester.

You can also click on the link for the course under the "Section Name and Title" to get more details on the course.


Using "Search for Sections" to View Classes on Specific Subjects

On the course search page you must select at least 2 criteria such as a "Term" (IE. "Fall 2014 2nd 8 Weeks") and a "Subject".

To see an example of this select a term and then for "Subjects" select "Biology".

You should now see a result page of all Biology courses available for this Term at KCKCC.

You can also click on the link for the course under the "Section Name and Title" to get more details on the course.



Web Browsers - List of Supported Browsers


The following web browsers are supported for use with the online course system:

  • Microsoft Internet Explorer
  • Firefox
  • Google Chrome
  • Safari

These Web Browsers are supported by additional plugins and extensions that are needed for the Online Course to work optimally. Please see the following to find out how you can test your browser:

Test Your Web Browser

If the browser test shows that you are not using one of the supported web browsers you should switch to a supported browser.

These web browsers can be downloaded for free.



Word Processing Software - Microsoft Office, OpenOffice, and RTF


The preferred Word Processing Software is Microsoft Word which comes bundled with Microsoft Office. If you do not have Microsoft Word here are some other options:

  • Microsoft WordPad - creates documents in RTF format and is pre-installed on most PCs
  • OpenOffice - a free alternative to Microsoft Office, must be downloaded and installed

RTF (Rich Text Format) is a word processing format that is supported by most word processors. Microsoft WordPad comes pre-installed on most PCs and is an RTF editor.

If you choose to use OpenOffice then you should also set it so that it will save documents in "Microsoft Word 97/2000/XP" format.Here is how to do this:

  • Start OpenOffice Writer
  • On the main menu go to Tools ->Options...
  • On the popup box with the title "Options - Load/Save - General" double click on "Load/Save"
  • In the "Always save as" drop-down list select "Microsoft Word 97/2000/XP"
  • Click the "OK" button


Download OpenOffice - works for PCs and MACs


NOTE:

Do not use the Office Suite Microsoft Works . Microsoft Works comes pre-installed on some PCs as a lower cost alternatvie to Microsoft Office. However the documents it produces can only be read in Microsoft Works.



Viewing Power Points - Microsoft PowerPoint Viewer and OpenOffice


If you have Microsoft Office then you may already have PowerPoint. If you do not have Microsoft Office or do not have PowerPoint bundled with your version of MS Office here are some options:

  • Microsoft PowerPoint Viewer - use if you only need to view PowerPoint documents, must be downloaded and installed
  • OpenOffice - a free alternative to Microsoft Office, must be downloaded and installed

If you only need to view PowerPoints then the best option is to use Microsoft PowerPoint Viewer.

Download Microsoft Powerpoint Viewer

If you need to create PowerPoints but do not have Microsoft PowerPoint then you will need to install OpenOffice and use its Impress Application.

For OpenOffice you should also set it so that it will save documents in "Microsoft Word 97/2000/XP" format. Here is how to do this:

  • Start OpenOffice Impress
  • On the main menu go to Tools ->Options...
  • On the popup box with the title "Options - Load/Save - General" double click on "Load/Save"
  • In the "Always save as" drop-down list select "Microsoft Word 97/2000/XP"
  • Click the "OK" button

Download OpenOffice - works for PCs and MACs



Test Your Web Browser


The KCKCC Online Course System requires that your Web Browser have certain capabilities.

The supported web browsers for the online course system are:

  • Microsoft Internet Explorer
  • Firefox
  • Google Chrome
  • Safari

You can test your browser by logging in to Blackboard and accessing the "Student Help" page.

Click the button labeled "Test your Browser" found on this "Student Help" page.

You should see green checkmarks for all items in the "Required Components" section.



Minimum Requirements for Your PC, MAC or Notebook Computer


You should have a PC or Notebook computer running Windows XP, Windows Vista, Windows 7, or Windows 8. You can also use a MAC running MAC OS X. You need to use a Web Browser supported by the Online Course System. Additionally this Web Browser is supported by additional plugins / extensions that are needed for the Online Course to work optimally. These plugins / extensions can be tested for using the following link:

Test Your Web Browser

You need to use a relatively fast and reliable internet connection. Do not use dial-up if you can avoid it. It will not work well for things requiring high speed internet access such as videos. A highspeed connection such as DSL or RoadRunner is recommended.

If you are using a wireless internet connection be aware that wireless internet connections are occassionally unreliable. They can go up and down during use.

You should have a PC of your own if taking online courses. While PCs are available at the college and publicly in libraries, etcetera, it is sometimes necessary to install a client piece of software on the PC for the class. In cases where you do not have Administrator rights to the PC this is not possible.

While it is possible to take some online courses without actually having a PC of your own, it is preferable that you have your own PC and have the ability to install software on it (Administrator Rights).



Creating PDF Documents on a PC Using DoPDF


PDF stands for Portable Document Format. A document in this format can be read by the Acrobat Reader which if not pre-installed on your PC can be downloaded and installed.

It is possible to create a PDF version of any document that you can print. To do this you will need to download and install an application called DoPDF. This will create a "virtual printer"named "DoPDF" for all your applications. To use this "virtual printer" just select the print option in your application and select the "DoPDF" printer. After this printer is selected you will be prompted for a file name to save the resulting PDF file to. This is a "virtual printer" because it produces PDF versions of the document and saves them to file rather than actually printing them. This saved PDF document can then be sent to others via email attachments or other means and as long as the recipient has the Acrobat Reader installed they will be able to view and read it.

Download DoPDF- works for PCs only



Creating PDF Documents on a MAC


PDF stands for Portable Document Format. A document in this format can be read by the Acrobat Reader which if not pre-installed on your PC or MAC can be downloaded and installed.

MACs come pre-installed with a PDF printer. This PDF printer can be used in most MAC applications to create a PDF file. To use the MAC PDF printer (which is really a virtual printer because it produces a file in PDF format rather than a print out on paper) do the following:

From the main menu of the application you are using to view the document select:

File --> Print --> PDF --> Save as PDF

This is a "virtual printer" because it produces PDF versions of the document and saves them to file rather than actually printing them. This saved PDF document can then be sent to others via email attachments or other means and as long as the recipient has the Acrobat Reader installed they will be able to view and read it.



When taking a Quiz / Assessment / Test Only Have One Web Browser Open


When taking a Quiz / Assessment / Test you should only have one Web Browser open to the KCKCC Online Course Website. Also in this Web Browser you should have only one Tab opened to the KCKCC Online Course Website.

Having the KCKCC Online Course Site opened in mutliple Web Browsers or multiple tabs during the taking of a Quiz / Assessment / Test may cause problems such as "access denied" and "session timeout"errors.

If you are using a wireless internet connection be aware that wireless internet connections are occassionally unreliable. They can go up and down during use. If possible take the Quiz /Assessment / Test from a high speed wired internet connection such as DSL or RoadRunner.



Fixing "Navigation to the webpage was canceled" Errors in Internet Explorer


You may be getting "Navigation to the webpage was canceled" errors in IE when using the Online Course System. You can prevent this by changing your Web Browser Security Settings in IE as follows:

  • Go to Tools -> Internet Options
  • Click the "Security" Tab
  • Make sure that in "Select a zone" window that "Internet" is selected
  • Click the "Custom Level" button and scroll down about halfway to "Display mixed content" in the "Miscellaneous" section
  • Change the setting from "Disable" or "Prompt" to "Enable"
  • Once the setting has been changed to "Enable", Click OK, Yes, and OK

Close all open IE Web Browsers and then reopen IE and access the link you were getting the error on previously. It should now work. However if it does not you may need to clear out and minimize your browser cache.




Getting rid of "Secure Content" Warning in Internet Explorer



You may get a warning message from your browser, after clicking on a particular link inside your online classes. This is a result of the link within our secure (https) online class system going to an "unsecure" (http) outside source.

In Internet Explorer, the warning you receive, and your response to the warning, depend on your version of IE. In any case, reading the warning message before answering will indicate how you want to answer.
  • In IE7, answer YES to display all content.
  • In IE8, answer NO to display all content.
  • In IE9, click the Show all content button.


You can also prevent the warning messages by changing your Security Settings in IE as follows:

  • Go to Tools -> Internet Options
  • Click the Security Tab
  • Make sure that in "Select a zone" window that "Internet" is selected
  • Click the "Custom Level" button and scroll down about halfway to "Display mixed content" in the "Miscellaneous" section
  • Change the setting from "Prompt" to "Enable"
  • Click OK, Yes, and OK

The change should take effect immediately.

If it does not you may also need to clear out and minimize your browser cache.

If using IE7 or IE8 Minimize Browser Caching

After making these changes you can use our test page to see if the modifications have fixed the problem.

Test for displaying Web Pages with secure and non secure Items in IE




Browser Security: Why Can't I see the Video/Why Does Nothing Happen When I Click on a Link?



If you cannot see content on a page that you know should be there, or nothing happens after you click on a link, or you get a "page cannot be found" error, the problem may be due to content being blocked by your browser.

Today's browsers have increased security measures to keep internet users safe. These safety measures often cause headaches for students trying to view videos, images, or other content of an online class. This content is often referred to as "mixed content" or "mixed media," which is content that resides on a site or system outside of the system that you are accessing it from.

The solution to viewing "mixed content" in your online class is to pay attention the notifications your browser displays, and then tell the browser you want to view the content. The directions below will explain how to do this for Internet Explorer, Chrome, and Firefox.


In Internet Explorer 9 and 10

  • A message box may appear at the bottom of your browser window when only secure content is displayed (in other words unsecure content is blocked)
  • Click the button to "Show all content"
  • The whole page will refresh, and you can then navigate back to the page with the unsecure content and see it.


IE Show All Content
In Chrome

  • Look for the Shield icon located in the far right of the address bar
  • If the shield is there, click on it
  • Then click "Load unsafe script"


Chrome Unsafe Content Shield
In Firefox

  • Look for the Shield icon located to the left of the address menu
  • If the shield is there, click on it
  • Then click on the down arrow just to the right of the "Keep Blocking" button (DO NOT click the Keep blocking button)
  • Click the "Disable Protection on This Page"


Firefox Blocked Content Shield

You can also run this test for displaying Web Pages with secure and non secure Items in IE.



Finding your Student Email Address


All students at KCKCC have a Campus Email (Student Email) address.

Campus Email can be accessed through MyDotte:

https://my.kckcc.edu/

You may have a need to provide your student email address to others. In which case you will need to find your student email address. The following shows 2 methods to obtain your campus email address.


METHOD #1:

1:

Access your Student email through MyDotte.

2:

Access the email directory by clicking on "Find Someone".

3:

Enter your User ID in the Search Box.

The Address Book Item for your User ID should pop-up. Your student email address can be found in the "Contact" area.


METHOD #2:

This method requires that you have access to another email account such as Yahoo or Gmail.

1:

Access your Student email through MyDotte.

2:

From your KCKCC Student Email Account send an email to another outside account that you have access to such as Yahoo or Gmail.

3:

Go to the outside account (Yahoo, Gmail, etc.) and view the email you sent. If using Yahoo, in the "From:" area of this email you will see your KCKCC Student Email. It will look similar to the following and is based on your name:

ALMAB0711@students.kckcc.edu

If using Gmail you may have to click on the "show details" link to see the full email address.



Getting a Screenshot on a Windows PC


It is often necessary to create and save screenshots of your entire screen or a specific window. This screenshot can then be saved as an image file (such as JPG or PNG) or in a WORD Document or RTF Document.

Here are the steps to capture a screenshot of the entire screen or the active window:

To get a screenshot on a PC you must use a key call the "PRINT SCREEN " key generally located in the upper right corner of the keyboard.

To capture the entire screen just press:

PRINT SCREEN

To capture only the active window use the following key combination pressing both keys at the same time:

ALT + PRINT SCREEN

Doing either of the above places a screenshot on the windows clipboard.

To save the screenshot as an image file open an application such as "Microsoft Paint"

"Microsoft Paint" can be accessed via:

Start -> All Programs -> Accessories -> Paint

Paste the screenshot into the "Microsoft Paint" editor and save it as an JPG or PNG file.

If you do not have an application such as "Microsoft Paint" an alternative is to paste the screenshot into an RTF document or MS WORD document. If an RTF document is used then the file will be much larger than if an MS WORD document was used.

Once the image is saved in an image file (IE. JPG, PNG) or in a WORD Document or RTF Document it can emailed as an attachment.

See the following for more information:

http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows



Getting a Screenshot on an Apple MAC


To get a screenshot on a MAC you must use a key called the command key located to the left of the spacebar. This key generally has a picture of an Apple on it along with a Saint Hannes cross.

See the following Wikipedia Page for an example of the key:

http://en.wikipedia.org/wiki/Command_key

This key is known as the "Command" key.

To capture a screenshot of the entire screen use the following key combination pressing all 3 keys at the same time

COMMAND + SHIFT + 3

This will save the image in PNG format to the desktop

To capture only a selected area of the screen use the following key combination pressing all 3 keys at the same time

COMMAND + SHIFT + 4

This will turn your mouse into a crosshair. Click and drag the area you want to capture and as soon as you release the button the area is captured into a PNG file and stored on the desktop.

This image file can be viewed using the "Preview" application. It can also be copied and pasted into a WORD Document or RTF Document. Once the image is saved in an image file (IE. JPG, PNG) or in a WORD Document or RTF Document it can emailed as an attachment.

See the following link for more details:

http://www.apple.com/findouthow/mac/#capturescreen

MACs also come with an applicaton that can do screenshots:

Grab.app

It provides some functionality beyond what can be done using the keyboard method described above. It can be found on your MAC in the following directory:

Applications/Utilities



Tegrity Video Will Not Play


Tegrity Videos are streamed so that users do not have to wait for the entire video to download prior to playing them. Occasionally problems occur with this streaming process which causes the video to continually buffer and not play correctly. Sometimes an update of the Windows Media Player will resolve this problem.

The following video shows how to check Windows Media Player for the latest updates:

Video - Check Windows Media Player for Latest Updates

If updating the Windows Media Player does not fix things a work around can be done by using iTunes. iTunes can be used to download the entire video rather than streaming it. While this means that the video will not play immediately, it avoids the buffering problems that sometimes occur with streaming.

iTunes is available for both PCs and MACs and can be downloaded using the following link:

http://www.apple.com/itunes/download/

The following video shows how to download and install iTunes:

Video - Download and Install iTunes

Once iTunes is installed you can download the Tegrity Videos for your class by accessing your class in Tegrity and clicking on the iPod Icon found on the lower right of the page.

Here is an example of the icon:



When you hover over this icon you will see a tooltip message that says "Subscribe to Podcasts for your courses". Clicking on the icon will result in a popup window with a title of "Subscribe to Podcasts, RSS, or MP3 feeds". In the "Subscribe to:" choices at the bottom of this window click the "Video Podcasts" link.

After doing this the downloaded videos for the class can be found in the Library section of iTunes under Podcasts.

Video - Subscribe to a Tegrity Video Podcast for a Course



What Software Do I Need for an Online Class


You will need a Web Browser such as Internet Explorer or Firefox to access the Online Course System. See the following for more information on Web Browsers:

Web Browsers - List of Supported Browsers

Depending on the class, you may also need additional software. See the following for more information:

Word Processing Software - Microsoft Office, OpenOffice, and RTF

Viewing PowerPoints - Microsoft PowerPoint Viewer and OpenOffice

In some classes there may be work that specfically requires a certain commercial software package. An example of this are some CIST classes that have exercises that require you use "Microsoft Office". In a case such as this a "free" equivalent of the software would not work for the class and the commercial version would have to be purchased.

See the following for a page containing links for downloading additional software that you may need for your online class:

Software Download Page



Copy and Paste Issues


It is always a good practice to first create long material for your class in an outside application such as Microsoft Word or Notepad prior to submitting it to an Blackboard Learn Drop Box or Discussion Forum. By doing this you will have a copy on your PC hard drive, USB drive or KCKCC network drive that can serve as a backup to the material you submit to the KCKCC Blackboard Learn Server.

We have had cases of students trying to use the Blackboard Learn Editors in Drop Boxes and Discussion Forums like a word processor and working for extremely long lengths of time in them. Unfortunately this can result in a timeout from Blackboard Learn and loss of work.

Once the material is created using Microsoft Word or Notepad, it must be transferred to the Drop Box or Discussion Forum.

There are two methods to do this.

1:

The first method is to submit the document as an attachment to the Drop Box or Discussion Forum. This is the best method to use if you want to maintain the formatting in the original document. However the option to submit material to Drop Boxes and Discussion Forums using an attachment may not always be available.

2:

The second method is to use copy and paste.

There are a few things to be aware of when you copy and paste from a Word Processing Application such as Microsoft Word into Blackboard Learn. The formatting may not be exactly the same as it appears in Word after the copy and paste is done. Additionally Microsoft Word and other Word Processing Programs embed characters that cannot be seen by a user into the text. These invisible embedded characters are used by the Word Processing Program to handle formatting instructions. These invisible characters may cause some unpredictable behavior when the material is copied and then pasted into Blackboard Learn. In general this process works well but not always as the student expects with regards to the formatting of the material.

There is a way to avoid the invisible characters that are used by Word Processing Programs. This would be to use a straight text editing program such as Microsoft Notepad to create the document (file).

Wikipedia Article on Notepad

A text editor such as Notepad is not quite as user friendly as Microsoft Word when creating the document (file). However cutting and pasting from Notepad to Blackboard Learn will always work correctly and as expected because the invisible formatting characters that are created by Word Processing Programs such as Microsoft Word will not be created by Notepad.



Course Messages - Email for Your Online Course


The primary method of communicating with instructors and students in your online course is Blackboard Learn"Course Messages".

While "Course Messages" appears similar to Email it can only be used for communication within a specific online course.

You can access "Course Messages" by entering your course and clicking on the "Course Messages" link found on the left side of the course home page.



How to View Assignment Grades in a Course


To view your assignment grades in your online course, go into your course and access the "My Grades" link found on the left side of the course home page.



View Courses Enrolled In Using WebAdvisor


1:

Log in to WebAdvisor.

If you don't know how to get to WebAdvisor see the following:

Important Links for Students

2:

Once you are logged in to WebAdvisor, click on the picture for "Current Students" on the upper right of the page.

3:

On the menu page that appears in the "Academic Profile" Section Click on the link "My Class Schedule".

4:

In the "Term" drop-down list select the term you want to view.

Then click "SUBMIT".

The courses you are enrolled in for the the selected term will be displayed.



How To Get More Help


Click here for contact information to get help from our support staff.




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